FAQ
Frequently asked
My desired item is currently not available in the shop, what can I do?
Where can I direct my request?
Where can I find accessories, spare parts or support kits for my Carrera product?
In our online shop you will find a large selection of spare parts and accessories. You need rail connection clips, road locks, edge strips or just n
On our website we offer you all assortment folders for download.
How can I buy and redeem gift vouchers?
How do I get to the Carrera Club?
How can I return my goods?
What happens to the vouchers from Carrera World?
Why is there no free catalogue?
Which parts should be sent in during a repair?
Why does the shipping of my ordered product take longer than the specified delivery time?
General information about vouchers
General questions about Carrera racetracks
Can I also build the Carrera racetrack outdoors?
My spoiler, mirror or other small part has broken off, what can I do?
What is the difference between analog (GO!!!, GO!!! Plus and Evolution) and digital (Digital 143, Digital 132/124) Carrera tracks?
Where can I find route suggestions?
Why don't spare tires have an imprint?
From which route length do you need an additional feed-in?
What is the best way to care for the car racetrack vehicles?
How do I program the GO!!! Plus Ghostcar with cable hand controllers?
How do I program the GO!!! Plus wireless hand controller?
How can I deactivate the key lock on the Control Unit on the Digital 132/124 Train?
How can I reset the Control Unit on the Digital 132/124 web?
How can I bind and code the Digital 132/124 Wireless Controllers?
Why does the battery of the wireless controller not work with the Evolution, Digital 143/132/124 Railway?
Racetrack Compatibility Questions
Carrera Race App in conjunction with iOS version 11 and ascending
I have a Control Unit (30352), which wireless systems are compatible with it?
Is the old and new locking system compatible with 1:24 rail scales from 2006?
Is the DIGITAL 143 compatible with other racetrack systems?
Is the Pit Lane (20030356) compatible with the Control Unit (20030352)?
Is the Pit Stop Adapter Unit (30361) compatible with the Black Box (30344)?
Can I use the lap counter together with the Carrera AppConnect?
Can I have DIGITAL 124/132 or Evolution vehicles run on a Pro-X train?
Can I also convert my old Exclusiv vehicles to DIGITAL 124 or which Exclusive vehicles can be converted to DIGITAL 124?
Can I drive digital 143 vehicles on a DIGITAL 132/124?
Are all wireless systems compatible with each other?
Are the former Carrera 124 rails compatible with today's 1:24 rails?
Are the GO!!! rails compatible with other systems?
What do I have to consider when combining the Wireless Infrared (10106, 10108, 10107) and 2.4 GHz Wireless+?
Which advanced functions can I use in conjunction with the Control Unit?
Which advanced functions can I use in conjunction with the Control Unit?
Which 132/124 vehicles are suitable for steep curves?
Which articles do you need for a GO!!! to convert to a GO+?
Technical questions about Carrera racetracks
From what length of track are additional feeds required for DIGITAL 132?
With my 2.4 GHz WIRELESS+ hand controller, the LED light does not flash or light up when it is in the charging cradle.
Is GO!!! Can it be expanded in several lanes?
My lap counter or position tower does not count the laps, what can I do?
My vehicles are not driving and the LED on the far left of my black box lights up briefly when switched on.
My switch does not switch when I have pressed the switch button and drive over the diode, what can I do?
With one of my GO!!! or EVOLUTION hand controllers drive both vehicles. What am I doing wrong?
What is the difference between a Ghost Car and a Pace Car?
How do I build an additional feed into my racetrack?
How do I code my vehicle on my Carrera DIGITAL 124/132/143 track?
How do I code my vehicles in the Control Unit (30352)?
How can I set the basic speed of the vehicles with the Control Unit (30352)?
What is the purpose of the switch on the bottom of the DIGITAL 132 vehicles?
Can the web temperature get too warm?
The connectors on the rails of the Carrera First, Go!!! And Go!!! Plus are too narrow, what can I do?
What can I do if the Go!!! Or Go!!! Plus track running on continuous current?
How can I install the transformer at the GO!!!, GO!!! Plus or Evolution racetrack check?
How can I use the guide keel for the GO!!!, GO!!! Plus or Digital143?
How can I use my grinder at the First, GO!!!, GO!!! Plus or Digital143 Rail exchange?
Can my Carrera Bahn Digital143 experience a short circuit?
What is Carrera HYBRID?
Who is Carrera HYBRID suitable for?
When will Carrera HYBRID be launched?
Where is Carrera HYBRID available?
On what scale are the Carrera HYBRID vehicles kept?
What is included in a Carrera HYBRID set?
Which HYBRID products will come?
How does Carrera HYBRID work?
Does the app also have sound while driving?
How does Carrera HYBRID differ from other systems?
Why is the new product called HYBRID?
Production & Sustainability
Where does production take place?
Who produces?
How sustainable is Carrera HYBRID?
Technical questions hardware
My vehicle has hung up and can no longer be operated.
My road is in the sun and the vehicle cannot be steered properly or does not stay on the road by itself.
What is the best way to store my splint elements?
How do I clean the treads of my wheels?
How do I clean my road surface?
What are the dimensions of the individual parts of the route, or the standard route?
Will there be other vehicle types?
Are the spoilers and mirrors removable/replaceable?
Are the driving characteristics of the racers identical?
How are the racers charged?
Is a cable included in the package?
Will there be a pit lane and other track elements? When will they come? With which functions?
Technical questions software
Minimum requirement of technical equipment?
How many drivers can drive on the track at the same time in which situation?
The vehicle steering begins to shake at very high speed
The vehicle moves slightly off the track at the edge
Why do I need to have location permission enabled for the HYBRID app?
Why is Bluetooth and Wi-Fi required for the app and under what conditions?
How does the tuning work?
What does virtual tire wear depend on?
Is there a possibility for an autonomously driving ghost car?
Technical questions about Carrera RC
The antenna on my controller has broken off, what can I do?
There is no antenna on my ordered controller.
Can I use normal batteries instead of rechargeable batteries?
My Carrera RC vehicle, boat or helicopter unintentionally starts moving. Why?
Technical questions about Carrera RC vehicles
The range of my 27 MHz vehicle is not very high. What can I do?
My vehicle does not drive properly and makes a loud running noise. What can I do?
My vehicle drives forward or backward on its own - what can I do?
My RC vehicle pulls to the left or right - what can I do?
Do I have to clean my Carrera RC vehicle after the ride?
What do I have to consider before driving with my RC vehicle - how do I have to bind it?
How do I properly bind my Red Fibre, Carrera® Profi® (370183002/370183001) vehicle to the controller?
How do I find the right spare part for my Carrera Profi RC model?
How do I turn my Profi model (370183005, 370183001/2, 370183006 and 183008) on or off?
How do I know if my vehicle has the frequency 27 MHz or 40 MHz?
Technical questions about Carrera RC Helicopter & Quadcopter
My Micro Quadcopter (502002) does not take off. What can I do?
What basic rules do I have to follow when using my flight model?
How do I tie my helicopter correctly?
How do I trim my 3-channel Carrera RC helicopter (Art.Nr. 501004, 501007, 501003, 501005, 501008, 500001, 502001)?
How do I trim my 4-channel Carrera RC helicopter (501001 Art.Nr, 501006)?
Technical questions about Carrera RC boats
Do I need to clean my boat after the trip?
How do I properly bind my boat to the controller?
Where can I go with my boat?
How do I know if the battery of my boat or vehicle is charging correctly?